Terms and Conditions

Effective Date: January 10, 2026 Last Updated: January 10, 2026

Welcome to Bella Aurora Cafe's online ordering platform. These Terms and Conditions govern your use of our website (www.bellaauroracafe.ca) and online ordering services. By accessing our website or placing an order, you agree to be bound by these terms.

1. General Information

Bella Aurora Cafe 15242 Yonge St Aurora, ON, L4G 1L9 Phone: +1 (905) 503-6333 Email: contact@bellaauroracafe.ca

Operating Hours: Everyday 8:00 AM - 7:00 PM

2. Acceptance of Terms

By using our online platform, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions, as well as our Return and Refund Policy. If you do not agree with these terms, please do not use our services.

3. Eligibility

You must be at least 18 years of age to place an order through our online platform. By placing an order, you represent and warrant that you meet this age requirement and have the legal capacity to enter into this agreement.

4. Account Registration

While you may browse our menu without an account, certain features may require registration. You agree to:

Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Maintain the security and confidentiality of your login credentials
Notify us immediately of any unauthorized use of your account
Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these terms or are inactive for extended periods.

5. Online Ordering Process

5.1 Order Placement

You are responsible for reviewing your digital cart for accuracy, including items, modifiers, quantities, special instructions, and pickup time before submitting your order
All prices are displayed in Canadian Dollars (CAD) and include applicable taxes unless otherwise stated
We reserve the right to refuse or cancel any order at our discretion
Once you submit an order, you will receive a confirmation email with order details

5.2 Order Acceptance

An order is not confirmed until you receive an email confirmation from us. We reserve the right to:

Refuse or cancel orders due to pricing errors, product unavailability, or suspected fraudulent activity
Limit order quantities per customer
Modify menu items and prices without prior notice

5.3 Payment

Payment is processed at the time of order placement
We accept major credit cards, debit cards, and other payment methods as displayed on our platform
All transactions are processed securely through our payment processor
You authorize us to charge the payment method provided for the total amount of your order

6. Pickup and Delivery

6.1 Pickup Orders

Orders are prepared to be ready at the requested pickup time
You must pick up your order within 30 minutes of the scheduled time
We are not responsible for the quality or temperature of items (including melted ice cream or cold beverages) if orders are not picked up promptly
Valid identification may be required at pickup
Orders not picked up by closing time (7:00 PM) will be discarded without refund

6.2 Third-Party Delivery

For orders placed through third-party platforms (UberEats, DoorDash, etc.), you are subject to the terms and conditions of those platforms
Issues with delivery, missing items, or delivery-related concerns must be addressed directly with the third-party delivery service
Bella Aurora Cafe is not responsible for delays, errors, or issues arising from third-party delivery services

7. Return and Refund Policy

All sales are final. We maintain a strict No Return, No Refund policy for health and safety reasons.

7.1 In-Store Orders

All transactions are final once completed
If your order is incorrect or does not meet quality standards, notify our staff immediately for a remake
No refunds or remakes will be provided for personal taste preferences or accidental orders once items are prepared

7.2 Online and Mobile Orders

It is your responsibility to verify order accuracy before submission
Once an order is marked "In Progress," it cannot be canceled or refunded
Orders that are not picked up (no-shows) will not be refunded or credited
We do not provide monetary refunds under any circumstances

7.3 Remedy

Our sole remedy for errors on our part is to remake the item correctly at the time of the incident
Quality concerns must be raised immediately upon receipt of your order

7.4 Required Acknowledgment

By completing your purchase, you acknowledge and agree that:

All sales are final
No refunds will be provided for online orders
You have read and accept our Return and Refund Policy

8. Merchandise and Retail Items

All retail items including coffee beans, mugs, apparel, and other merchandise are Final Sale. We do not accept returns or exchanges on these items to ensure inventory integrity.

9. Menu Items and Availability

Menu items, descriptions, prices, and availability are subject to change without notice
We make every effort to ensure menu accuracy, but errors may occur
Certain items may be seasonal or subject to availability
We reserve the right to substitute ingredients when necessary due to supply issues
Photos and descriptions are for illustrative purposes and may not reflect exact appearance

10. Allergies and Dietary Restrictions

While we strive to accommodate dietary needs and allergies, our kitchen handles various allergens
We cannot guarantee that any menu item is completely free from allergens
It is your responsibility to inform us of any allergies or dietary restrictions when ordering
We are not liable for allergic reactions or dietary-related issues
If you have severe allergies, we recommend consulting with our staff before ordering

11. Promotions and Discounts

Promotional offers, discounts, and coupons are subject to specific terms and conditions
Offers cannot be combined unless explicitly stated
We reserve the right to modify or cancel promotions at any time
Student discounts require valid student identification at pickup
Loyalty rewards are subject to our rewards program terms

12. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, menu descriptions, and software, is the property of Bella Aurora Cafe or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

Reproduce, distribute, or create derivative works from our content without written permission
Use our trademarks, logos, or branding without authorization
Copy or scrape menu data or pricing information for commercial purposes

13. User Conduct

You agree not to:

Use our platform for any unlawful purpose or in violation of these terms
Attempt to gain unauthorized access to our systems or networks
Interfere with the proper functioning of our website
Submit false, misleading, or fraudulent information
Use automated systems or software to extract data from our website
Harass, threaten, or abuse our staff or other customers
Place duplicate or fraudulent orders

14. Privacy and Data Protection

Your privacy is important to us. We collect, use, and protect your personal information in accordance with applicable privacy laws. By using our platform, you consent to:

Collection of personal information (name, email, phone, payment details)
Use of information to process orders and communicate with you
Storage of order history for your convenience
Marketing communications (you may opt out at any time)

We do not sell or share your personal information with third parties except as necessary to process your orders or as required by law.

15. Limitation of Liability

To the fullest extent permitted by law:

Bella Aurora Cafe shall not be liable for any indirect, incidental, special, consequential, or punitive damages
Our total liability for any claims relating to our services shall not exceed the amount paid for the relevant order
We are not responsible for issues caused by third-party services, including payment processors and delivery platforms
We are not liable for any losses resulting from unauthorized access to your account

16. Indemnification

You agree to indemnify, defend, and hold harmless Bella Aurora Cafe, its owners, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your violation of these Terms and Conditions
Your use or misuse of our platform
Your violation of any applicable laws or regulations
Any false or misleading information you provide

17. Third-Party Links and Services

Our website may contain links to third-party websites or services (social media, payment processors, delivery platforms). We are not responsible for:

The content, accuracy, or practices of third-party sites
Any transactions conducted through third-party platforms
Privacy practices of external services

Use of third-party services is at your own risk and subject to their respective terms and conditions.

18. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters, fires, floods, or severe weather
Power outages or equipment failures
Labor disputes or strikes
Government actions or regulations
Supply chain disruptions
Pandemics or public health emergencies

19. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our platform after changes are posted constitutes acceptance of the modified terms.

Material changes will be communicated via:

Notice on our website
Email notification to registered users
In-store signage

20. Termination

We reserve the right to:

Suspend or terminate your access to our platform at any time, with or without cause
Cancel orders suspected of being fraudulent or in violation of these terms
Refuse service to anyone for any lawful reason

Upon termination:

Your right to use our platform immediately ceases
Any outstanding orders may be canceled
Certain provisions of these terms shall survive termination

21. Dispute Resolution

21.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

21.2 Jurisdiction

You agree that any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

21.3 Informal Resolution

Before initiating any formal proceedings, we encourage you to contact us at contact@bellaauroracafe.ca to attempt to resolve any disputes informally.

22. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

23. Entire Agreement

These Terms and Conditions, together with our Return and Refund Policy and Privacy Policy, constitute the entire agreement between you and Bella Aurora Cafe regarding your use of our online platform and services.

24. Waiver

Our failure to enforce any provision of these terms shall not constitute a waiver of that provision or any other provision.

25. Contact Information

If you have questions, concerns, or complaints regarding these Terms and Conditions or our services, please contact us:

Bella Aurora Cafe Email: contact@bellaauroracafe.ca Phone: +1 (905) 503-6333 Address: 15242 Yonge St, Aurora, ON, L4G 1L9

Operating Hours: Everyday 8:00 AM - 7:00 PM

26. Acknowledgment

By using our online platform or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

IMPORTANT NOTICE: All food and beverage sales are final. No refunds will be issued for online orders. By completing your purchase, you confirm your understanding and acceptance of our No Return, No Refund policy.

Terms and Conditions

Effective Date: January 10, 2026 Last Updated: January 10, 2026

1. General Information

Bella Aurora Cafe 15242 Yonge St Aurora, ON, L4G 1L9 Phone: +1 (905) 503-6333 Email: contact@bellaauroracafe.ca

Operating Hours: Everyday 8:00 AM - 7:00 PM

2. Acceptance of Terms

3. Eligibility

4. Account Registration

While you may browse our menu without an account, certain features may require registration. You agree to:

Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Maintain the security and confidentiality of your login credentials
Notify us immediately of any unauthorized use of your account
Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these terms or are inactive for extended periods.

5. Online Ordering Process

5.1 Order Placement

You are responsible for reviewing your digital cart for accuracy, including items, modifiers, quantities, special instructions, and pickup time before submitting your order
All prices are displayed in Canadian Dollars (CAD) and include applicable taxes unless otherwise stated
We reserve the right to refuse or cancel any order at our discretion
Once you submit an order, you will receive a confirmation email with order details

5.2 Order Acceptance

An order is not confirmed until you receive an email confirmation from us. We reserve the right to:

Refuse or cancel orders due to pricing errors, product unavailability, or suspected fraudulent activity
Limit order quantities per customer
Modify menu items and prices without prior notice

5.3 Payment

Payment is processed at the time of order placement
We accept major credit cards, debit cards, and other payment methods as displayed on our platform
All transactions are processed securely through our payment processor
You authorize us to charge the payment method provided for the total amount of your order

6. Pickup and Delivery

6.1 Pickup Orders

Orders are prepared to be ready at the requested pickup time
You must pick up your order within 30 minutes of the scheduled time
We are not responsible for the quality or temperature of items (including melted ice cream or cold beverages) if orders are not picked up promptly
Valid identification may be required at pickup
Orders not picked up by closing time (7:00 PM) will be discarded without refund

6.2 Third-Party Delivery

For orders placed through third-party platforms (UberEats, DoorDash, etc.), you are subject to the terms and conditions of those platforms
Issues with delivery, missing items, or delivery-related concerns must be addressed directly with the third-party delivery service
Bella Aurora Cafe is not responsible for delays, errors, or issues arising from third-party delivery services

7. Return and Refund Policy

All sales are final. We maintain a strict No Return, No Refund policy for health and safety reasons.

7.1 In-Store Orders

All transactions are final once completed
If your order is incorrect or does not meet quality standards, notify our staff immediately for a remake
No refunds or remakes will be provided for personal taste preferences or accidental orders once items are prepared

7.2 Online and Mobile Orders

It is your responsibility to verify order accuracy before submission
Once an order is marked "In Progress," it cannot be canceled or refunded
Orders that are not picked up (no-shows) will not be refunded or credited
We do not provide monetary refunds under any circumstances

7.3 Remedy

Our sole remedy for errors on our part is to remake the item correctly at the time of the incident
Quality concerns must be raised immediately upon receipt of your order

7.4 Required Acknowledgment

By completing your purchase, you acknowledge and agree that:

All sales are final
No refunds will be provided for online orders
You have read and accept our Return and Refund Policy

8. Merchandise and Retail Items

All retail items including coffee beans, mugs, apparel, and other merchandise are Final Sale. We do not accept returns or exchanges on these items to ensure inventory integrity.

9. Menu Items and Availability

Menu items, descriptions, prices, and availability are subject to change without notice
We make every effort to ensure menu accuracy, but errors may occur
Certain items may be seasonal or subject to availability
We reserve the right to substitute ingredients when necessary due to supply issues
Photos and descriptions are for illustrative purposes and may not reflect exact appearance

10. Allergies and Dietary Restrictions

While we strive to accommodate dietary needs and allergies, our kitchen handles various allergens
We cannot guarantee that any menu item is completely free from allergens
It is your responsibility to inform us of any allergies or dietary restrictions when ordering
We are not liable for allergic reactions or dietary-related issues
If you have severe allergies, we recommend consulting with our staff before ordering

11. Promotions and Discounts

Promotional offers, discounts, and coupons are subject to specific terms and conditions
Offers cannot be combined unless explicitly stated
We reserve the right to modify or cancel promotions at any time
Student discounts require valid student identification at pickup
Loyalty rewards are subject to our rewards program terms

12. Intellectual Property

You may not:

Reproduce, distribute, or create derivative works from our content without written permission
Use our trademarks, logos, or branding without authorization
Copy or scrape menu data or pricing information for commercial purposes

13. User Conduct

You agree not to:

Use our platform for any unlawful purpose or in violation of these terms
Attempt to gain unauthorized access to our systems or networks
Interfere with the proper functioning of our website
Submit false, misleading, or fraudulent information
Use automated systems or software to extract data from our website
Harass, threaten, or abuse our staff or other customers
Place duplicate or fraudulent orders

14. Privacy and Data Protection

Your privacy is important to us. We collect, use, and protect your personal information in accordance with applicable privacy laws. By using our platform, you consent to:

Collection of personal information (name, email, phone, payment details)
Use of information to process orders and communicate with you
Storage of order history for your convenience
Marketing communications (you may opt out at any time)

We do not sell or share your personal information with third parties except as necessary to process your orders or as required by law.

15. Limitation of Liability

To the fullest extent permitted by law:

Bella Aurora Cafe shall not be liable for any indirect, incidental, special, consequential, or punitive damages
Our total liability for any claims relating to our services shall not exceed the amount paid for the relevant order
We are not responsible for issues caused by third-party services, including payment processors and delivery platforms
We are not liable for any losses resulting from unauthorized access to your account

16. Indemnification

Your violation of these Terms and Conditions
Your use or misuse of our platform
Your violation of any applicable laws or regulations
Any false or misleading information you provide

17. Third-Party Links and Services

Our website may contain links to third-party websites or services (social media, payment processors, delivery platforms). We are not responsible for:

The content, accuracy, or practices of third-party sites
Any transactions conducted through third-party platforms
Privacy practices of external services

Use of third-party services is at your own risk and subject to their respective terms and conditions.

18. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters, fires, floods, or severe weather
Power outages or equipment failures
Labor disputes or strikes
Government actions or regulations
Supply chain disruptions
Pandemics or public health emergencies

19. Modifications to Terms

Material changes will be communicated via:

Notice on our website
Email notification to registered users
In-store signage

20. Termination

We reserve the right to:

Suspend or terminate your access to our platform at any time, with or without cause
Cancel orders suspected of being fraudulent or in violation of these terms
Refuse service to anyone for any lawful reason

Upon termination:

Your right to use our platform immediately ceases
Any outstanding orders may be canceled
Certain provisions of these terms shall survive termination

21. Dispute Resolution

21.1 Governing Law

21.2 Jurisdiction

You agree that any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

21.3 Informal Resolution

Before initiating any formal proceedings, we encourage you to contact us at contact@bellaauroracafe.ca to attempt to resolve any disputes informally.

22. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

23. Entire Agreement

24. Waiver

Our failure to enforce any provision of these terms shall not constitute a waiver of that provision or any other provision.

25. Contact Information

If you have questions, concerns, or complaints regarding these Terms and Conditions or our services, please contact us:

Bella Aurora Cafe Email: contact@bellaauroracafe.ca Phone: +1 (905) 503-6333 Address: 15242 Yonge St, Aurora, ON, L4G 1L9

Operating Hours: Everyday 8:00 AM - 7:00 PM

26. Acknowledgment

By using our online platform or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.